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2.
Internal market orientation as an antecedent to industrial service quality
by McGrath, Gary E., D.B.A.  Nova Southeastern University. 2009: 262 pages; 3352393.
3.
Quality of service (QoS) in software-as-a-service (SaaS)
by Gupta, Sonalika, M.S.  San Jose State University. 2013: 112 pages; 1541510.
4.
How personality traits and job satisfaction influence service quality in housing agencies
by Robinson, Donna E., Ph.D.  Capella University. 2010: 226 pages; 3433720.
5.
Modeling and analyzing service-oriented enterprise architectural styles
by Tang, Longji, Ph.D.  The University of Texas at Dallas. 2011: 269 pages; 3494567.
6.
A Framework for Quality of Service and Fault Management in Service-Oriented Architecture
by Zhang, Jing, Ph.D.  University of California, Irvine. 2013: 151 pages; 3566058.
10.
The impact of marketing employee satisfaction on service quality
by Jewell, George Bernard, D.B.A.  Nova Southeastern University. 2010: 110 pages; 3404533.
15.
The judgment of quality using PRINCE2 in conjunction with common methodologies and models
by Capawana, James E., M.S.  California State University, Dominguez Hills. 2010: 79 pages; 1486815.
16.
Study of behavior of VoIP in DiffServ telephony service and Best-Effort service
by Chung, Hyunki, M.S.  California State University, Long Beach. 2010: 106 pages; 1493004.
17.
Provenance framework in support of data quality estimation
by Simmhan, Yogesh L., Ph.D.  Indiana University. 2007: 350 pages; 3297094.
19.
Essays on Service Operations Systems: Incentives, Information Asymmetries and Bounded Rationalities
by He, Qiao-Chu, Ph.D.  University of California, Berkeley. 2016: 155 pages; 10189461.
22.
The influence of formal and informal support on the quality of life of individuals with a severe mental illness
by Martinez, Nelly M., M.S.W.  California State University, Long Beach. 2010: 91 pages; 1492955.
26.
Modeling municipal service integration: A comparative case study of New York and Philadelphia 311 systems
by Nam, Taewoo, Ph.D.  State University of New York at Albany. 2012: 241 pages; 3523799.
27.
Ensuring Quality Consumer Service Encounters
by Robertson, Katina, D.B.A.  Walden University. 2018: 155 pages; 10827921.
28.
Quality-based collegiate parent service offices: A multiple case study
by Davidow, Toby Celene, Ed.D.  The George Washington University. 2014: 221 pages; 3615033.
30.
Mental health service access among children and adolescents involved with child welfare services
by Liu, Jun-Qing, Ph.D.  State University of New York at Albany. 2011: 180 pages; 3457023.
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