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1.
The effect of reengineering workflow processes at an enterprise service desk
by Pressey, Keith H., Ph.D.  Capella University. 2008: 206 pages; 3320549.
5.
The Internet and business: Business operations for the 21st century
by Golan, John J., M.A.  State University of New York Empire State College. 2010: 74 pages; 1479821.
7.
Over the counter care: Service provider perspectives on the application of harm reduction in a syringe exchange program
by Blalock-Wiker, Chloe Peru, M.A.  California State University, Long Beach. 2014: 148 pages; 1591591.
8.
Service and Learning for Whom? Toward a Critical Decolonizing Bicultural Service Learning Pedagogy
by Hernandez, Kortney, Ed.D.  Loyola Marymount University. 2016: 216 pages; 10099262.
9.
A Framework for Quality of Service and Fault Management in Service-Oriented Architecture
by Zhang, Jing, Ph.D.  University of California, Irvine. 2013: 151 pages; 3566058.
11.
Study of behavior of VoIP in DiffServ telephony service and Best-Effort service
by Chung, Hyunki, M.S.  California State University, Long Beach. 2010: 106 pages; 1493004.
12.
Quality of service (QoS) in software-as-a-service (SaaS)
by Gupta, Sonalika, M.S.  San Jose State University. 2013: 112 pages; 1541510.
16.
Examining pre -service instructors' use of PowerPoint based on pre -service students' perceptions: A mixed methods study
by Fritschi, Jennifer, Ph.D.  The University of Alabama at Birmingham. 2008: 426 pages; 3336497.
23.
Quality-based collegiate parent service offices: A multiple case study
by Davidow, Toby Celene, Ed.D.  The George Washington University. 2014: 221 pages; 3615033.
24.
Modeling municipal service integration: A comparative case study of New York and Philadelphia 311 systems
by Nam, Taewoo, Ph.D.  State University of New York at Albany. 2012: 241 pages; 3523799.
25.
Context-based Service Performance Profile Management System in SOA
by Lee, Jinhwan, Ph.D.  University of California, Irvine. 2013: 129 pages; 3599358.
28.
The Impact of Stand-Biased Desks on After-School Physical Activity Behaviors in Children
by Tokarek, Nathan, M.S.  The University of Wisconsin - Milwaukee. 2017: 223 pages; 10620289.
30.
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