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3.
Quality of service (QoS) in software-as-a-service (SaaS)
by Gupta, Sonalika, M.S.  San Jose State University. 2013: 112 pages; 1541510.
5.
Modeling municipal service integration: A comparative case study of New York and Philadelphia 311 systems
by Nam, Taewoo, Ph.D.  State University of New York at Albany. 2012: 241 pages; 3523799.
8.
Multi-Level, Multi-Constituent Assessment of Service-Learning at an Academic Medical Center
by Davis, Robin||||||Dempsey, Tammy, Ed.D.  The University of Mississippi. 2018: 316 pages; 10844446.
9.
Multi-Level, Multi-Constituent Assessment of Service-Learning at an Academic Medical Center
by Dempsey, Tammy||||||Davis, Robin, Ed.D.  The University of Mississippi. 2018: 315 pages; 10844485.
13.
Emotional Labor Training: The Effect of Deep Level Acting Training on Deep Level Acting and Emotional Exhaustion
by Breedon, Justine, M.A.  Southern Illinois University at Edwardsville. 2015: 104 pages; 1591327.
20.
Study of behavior of VoIP in DiffServ telephony service and Best-Effort service
by Chung, Hyunki, M.S.  California State University, Long Beach. 2010: 106 pages; 1493004.
21.
Multi-level adaptation for performability in dynamic web service workflows
by Ramakrishnan, Lavanya, Ph.D.  Indiana University. 2009: 315 pages; 3378395.
22.
Examining pre -service instructors' use of PowerPoint based on pre -service students' perceptions: A mixed methods study
by Fritschi, Jennifer, Ph.D.  The University of Alabama at Birmingham. 2008: 426 pages; 3336497.
25.
How personality traits and job satisfaction influence service quality in housing agencies
by Robinson, Donna E., Ph.D.  Capella University. 2010: 226 pages; 3433720.
26.
A Framework for Quality of Service and Fault Management in Service-Oriented Architecture
by Zhang, Jing, Ph.D.  University of California, Irvine. 2013: 151 pages; 3566058.
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