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3.
Business-to-Business Marketing Perceptions: Customer Knowledge Management and Customer Engagement
by Lomas, Lorraine Marzilli, D.B.A.  Walden University. 2016: 123 pages; 10128788.
6.
A study of customer value and loyalty in the supermarket industry
by Wicker, Kenneth D., D.B.A.  Capella University. 2016: 129 pages; 3739763.
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The relationship between earned value management metrics and customer satisfaction
by Plumer, David R., Ph.D.  Northcentral University. 2010: 120 pages; 3470460.
10.
Customer satisfaction: Outsourcing in the age of globalization
by Mazyck, Jamal Evan, M.A.  Bowie State University. 2010: 143 pages; 1475896.
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The danger of feast or famine: Managing customer participation in value co-production
by Chang, Woojung, Ph.D.  The University of Alabama. 2012: 155 pages; 3510485.
14.
Exploring the health, social engagement, and well-being of older adults
by Bautista, Carrie, M.S.W.  California State University, Long Beach. 2016: 72 pages; 10239644.
15.
Customer retention and leadership in the nonprofit healthcare organization
by O'Connell, Annette Margaret, D.B.A.  University of Phoenix. 2008: 211 pages; 3353759.
18.
The effect of reengineering workflow processes at an enterprise service desk
by Pressey, Keith H., Ph.D.  Capella University. 2008: 206 pages; 3320549.
19.
Targeted Efficiency: Using Customer Meter Data to Improve Efficiency Program Outcomes
by Borgeson, Samuel Dalton, Ph.D.  University of California, Berkeley. 2013: 206 pages; 3686197.
20.
Customer experience in online higher education: A study of adult online college honor students
by Brakhage, Harold H., D.B.A.  Baker College (Michigan). 2015: 250 pages; 3738530.
22.
Knowledge management driving customer behavior
by Ventaglio, Daniele, M.S.  Pepperdine University. 2013: 76 pages; 1541786.
24.
Gender, social support and coping in online prostate, breast and lung cancer support forums
by Imbesi, Elizabeth Andrea Swigar, Ph.D.  State University of New York at Buffalo. 2011: 109 pages; 3475329.
25.
Providing Co-curricular Support: A Multi-case Study of Engineering Student Support Centers
by Lee, Walter C., Jr., Ph.D.  Virginia Polytechnic Institute and State University. 2015: 202 pages; 10596525.
26.
The Impact of Stockouts on Customer Loyalty to Lean Retailers
by Turk, Jeffery I., D.B.A.  Walden University. 2012: 126 pages; 3522222.
27.
The Relationship of Customer Satisfaction and Engagement in Co-Creation of Value
by Bell, Laurence Walter, D.B.A.  Grand Canyon University. 2017: 255 pages; 10641788.
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Creating urgency in tech support scam telephone conversations
by Tabron, Judith L., M.A.  Hofstra University. 2016: 99 pages; 10253641.
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