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4.
Effective Factors on Customer Satisfaction and Customer Loyalty in FMCGs
by Shahlaei Namini, Niloufar, D.B.A.  Swiss Management Center (Switzerland). 2016: 259 pages; 27778720.
6.
Business-to-Business Marketing Perceptions: Customer Knowledge Management and Customer Engagement
by Lomas, Lorraine Marzilli, D.B.A.  Walden University. 2016: 123 pages; 10128788.
8.
Customer service in healthcare with an emphasis on front office
by Mortensen, Kathryn, M.H.A.  California State University, Long Beach. 2010: 44 pages; 1490317.
9.
Exploring Factors Related to Customer Service Representatives' (CSRs) Performance in Call Centers
by Jayson-Polk, Ruth R., Ed.D.  Nova Southeastern University. 2019: 117 pages; 22584280.
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Internal market orientation as an antecedent to industrial service quality
by McGrath, Gary E., D.B.A.  Nova Southeastern University. 2009: 262 pages; 3352393.
13.
Quality of service (QoS) in software-as-a-service (SaaS)
by Gupta, Sonalika, M.S.  San Jose State University. 2013: 112 pages; 1541510.
16.
Customer satisfaction: Outsourcing in the age of globalization
by Mazyck, Jamal Evan, M.A.  Bowie State University. 2010: 143 pages; 1475896.
17.
The effect of reengineering workflow processes at an enterprise service desk
by Pressey, Keith H., Ph.D.  Capella University. 2008: 206 pages; 3320549.
18.
A study of customer value and loyalty in the supermarket industry
by Wicker, Kenneth D., D.B.A.  Capella University. 2016: 129 pages; 3739763.
20.
Modeling municipal service integration: A comparative case study of New York and Philadelphia 311 systems
by Nam, Taewoo, Ph.D.  State University of New York at Albany. 2012: 241 pages; 3523799.
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A hospital service recovery program
by Matson, Mary, M.S.  California State University, Long Beach. 2015: 62 pages; 1596983.
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Customer retention and leadership in the nonprofit healthcare organization
by O'Connell, Annette Margaret, D.B.A.  University of Phoenix. 2008: 211 pages; 3353759.
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