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5.
Customer satisfaction: Outsourcing in the age of globalization
by Mazyck, Jamal Evan, M.A.  Bowie State University. 2010: 143 pages; 1475896.
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The relationship between earned value management metrics and customer satisfaction
by Plumer, David R., Ph.D.  Northcentral University. 2010: 120 pages; 3470460.
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A dynamic model predicting customer satisfaction ratings based on capital structure
by Saylor, Robert L., Ph.D.  Capella University. 2015: 110 pages; 3682653.
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The Relationship of Customer Satisfaction and Engagement in Co-Creation of Value
by Bell, Laurence Walter, D.B.A.  Grand Canyon University. 2017: 255 pages; 10641788.
11.
Customer satisfaction at the Sheraton Gateway Hotel Los Angeles
by Mace, Lara G., M.A.  California State University, Long Beach. 2015: 65 pages; 1595236.
12.
Business-to-Business Marketing Perceptions: Customer Knowledge Management and Customer Engagement
by Lomas, Lorraine Marzilli, D.B.A.  Walden University. 2016: 123 pages; 10128788.
15.
The effect of reengineering workflow processes at an enterprise service desk
by Pressey, Keith H., Ph.D.  Capella University. 2008: 206 pages; 3320549.
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Exploring Factors Related to Customer Service Representatives' (CSRs) Performance in Call Centers
by Jayson-Polk, Ruth R., Ed.D.  Nova Southeastern University. 2019: 117 pages; 22584280.
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Customer retention and leadership in the nonprofit healthcare organization
by O'Connell, Annette Margaret, D.B.A.  University of Phoenix. 2008: 211 pages; 3353759.
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Relationship satisfaction, sexual satisfaction, sexual behaviors, and perceptions of the father-mother relationship
by Dube, Elizabeth W., M.S.  California State University, Long Beach. 2010: 71 pages; 1493014.
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What is the effect of implementation of primary nursing on patient satisfaction and nurse satisfaction
by Savell, Shelia, Ph.D.  University of Arkansas for Medical Sciences. 2010: 73 pages; 3421823.
26.
The impact of Facebook use on relationship satisfaction, sexual satisfaction, and self-esteem
by Kurowski, Erica L., M.S.  California State University, Long Beach. 2015: 79 pages; 1586160.
27.
A study of customer value and loyalty in the supermarket industry
by Wicker, Kenneth D., D.B.A.  Capella University. 2016: 129 pages; 3739763.
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