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1.
A dynamic model predicting customer satisfaction ratings based on capital structure
by Saylor, Robert L., Ph.D.  Capella University. 2015: 110 pages; 3682653.
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The effect of reengineering workflow processes at an enterprise service desk
by Pressey, Keith H., Ph.D.  Capella University. 2008: 206 pages; 3320549.
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Customer satisfaction at the Sheraton Gateway Hotel Los Angeles
by Mace, Lara G., M.A.  California State University, Long Beach. 2015: 65 pages; 1595236.
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The Relationship of Customer Satisfaction and Engagement in Co-Creation of Value
by Bell, Laurence Walter, D.B.A.  Grand Canyon University. 2017: 255 pages; 10641788.
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The relationship between earned value management metrics and customer satisfaction
by Plumer, David R., Ph.D.  Northcentral University. 2010: 120 pages; 3470460.
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Process improvement in laboratory medicine for patient satisfaction
by Gomulia, Ellen, M.S.  California State University, Dominguez Hills. 2014: 80 pages; 1526309.
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The antecedents of automotive brand loyalty and repurchase intentions
by Lanza, Kerry M., D.B.A.  University of Phoenix. 2008: 221 pages; 3337537.
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Business-to-Business Marketing Perceptions: Customer Knowledge Management and Customer Engagement
by Lomas, Lorraine Marzilli, D.B.A.  Walden University. 2016: 123 pages; 10128788.
20.
How personality traits and job satisfaction influence service quality in housing agencies
by Robinson, Donna E., Ph.D.  Capella University. 2010: 226 pages; 3433720.
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The ETK model: Emotional, technology, and knowledge competency effects on global soccer fan satisfaction
by Cardenas Cano, Miguel Angel, Ph.D.  Alliant International University. 2012: 154 pages; 3505191.
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Customer satisfaction: Outsourcing in the age of globalization
by Mazyck, Jamal Evan, M.A.  Bowie State University. 2010: 143 pages; 1475896.
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Exploring Factors Related to Customer Service Representatives’ (CSRs) Performance in Call Centers
by Jayson-Polk, Ruth R., Ed.D.  Nova Southeastern University. 2019: 117 pages; 22584280.
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