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2.
Business-to-Business Marketing Perceptions: Customer Knowledge Management and Customer Engagement
by Lomas, Lorraine Marzilli, D.B.A.  Walden University. 2016: 123 pages; 10128788.
4.
A dynamic model predicting customer satisfaction ratings based on capital structure
by Saylor, Robert L., Ph.D.  Capella University. 2015: 110 pages; 3682653.
5.
The danger of feast or famine: Managing customer participation in value co-production
by Chang, Woojung, Ph.D.  The University of Alabama. 2012: 155 pages; 3510485.
6.
Knowledge management driving customer behavior
by Ventaglio, Daniele, M.S.  Pepperdine University. 2013: 76 pages; 1541786.
11.
The relationship between earned value management metrics and customer satisfaction
by Plumer, David R., Ph.D.  Northcentral University. 2010: 120 pages; 3470460.
12.
Internal market orientation as an antecedent to industrial service quality
by McGrath, Gary E., D.B.A.  Nova Southeastern University. 2009: 262 pages; 3352393.
13.
The Role of Logistics in Product Distribution of the Supply Chain Management System
by Aiyedun, Afolabi, Ph.D.  Northcentral University. 2012: 166 pages; 3528926.
14.
The Relationship of Customer Satisfaction and Engagement in Co-Creation of Value
by Bell, Laurence Walter, D.B.A.  Grand Canyon University. 2017: 255 pages; 10641788.
15.
Exploring Factors Related to Customer Service Representatives’ (CSRs) Performance in Call Centers
by Jayson-Polk, Ruth R., Ed.D.  Nova Southeastern University. 2019: 117 pages; 22584280.
19.
Designing a Customer Relationship Management (CRM) System for the Home Automation Industry
by Schleich, Christopher W., M.S.  California State University, Long Beach. 2017: 76 pages; 10263119.
20.
A study of customer value and loyalty in the supermarket industry
by Wicker, Kenneth D., D.B.A.  Capella University. 2016: 129 pages; 3739763.
23.
Measures of alliance success: A study of outsourcing professionals in the United States
by Espiritu, Rolando Tupas, Jr., D.B.A.  University of Phoenix. 2008: 213 pages; 3430552.
25.
Incoterms® Use in Buyer-Seller Relationships: A Mixed Methods Study
by Schaefer, Thomas J., Ph.D.  University of Missouri - Saint Louis. 2017: 288 pages; 10602251.
27.
The Impact of Stockouts on Customer Loyalty to Lean Retailers
by Turk, Jeffery I., D.B.A.  Walden University. 2012: 126 pages; 3522222.
29.
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