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3.
The relationship between earned value management metrics and customer satisfaction
by Plumer, David R., Ph.D.  Northcentral University. 2010: 120 pages; 3470460.
4.
Business-to-Business Marketing Perceptions: Customer Knowledge Management and Customer Engagement
by Lomas, Lorraine Marzilli, D.B.A.  Walden University. 2016: 123 pages; 10128788.
5.
Designing a Customer Relationship Management (CRM) System for the Home Automation Industry
by Schleich, Christopher W., M.S.  California State University, Long Beach. 2017: 76 pages; 10263119.
6.
The Relationship of Customer Satisfaction and Engagement in Co-Creation of Value
by Bell, Laurence Walter, D.B.A.  Grand Canyon University. 2017: 255 pages; 10641788.
9.
Effective Factors on Customer Satisfaction and Customer Loyalty in FMCGs
by Shahlaei Namini, Niloufar, D.B.A.  Swiss Management Center (Switzerland). 2016: 259 pages; 27778720.
12.
The Impact of Stockouts on Customer Loyalty to Lean Retailers
by Turk, Jeffery I., D.B.A.  Walden University. 2012: 126 pages; 3522222.
13.
Knowledge management driving customer behavior
by Ventaglio, Daniele, M.S.  Pepperdine University. 2013: 76 pages; 1541786.
14.
A study of customer value and loyalty in the supermarket industry
by Wicker, Kenneth D., D.B.A.  Capella University. 2016: 129 pages; 3739763.
15.
A dynamic model predicting customer satisfaction ratings based on capital structure
by Saylor, Robert L., Ph.D.  Capella University. 2015: 110 pages; 3682653.
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National Culture's Relationship to Project Team Performance
by Slater, Lori, Ph.D.  Capella University. 2017: 195 pages; 10288883.
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Internal market orientation as an antecedent to industrial service quality
by McGrath, Gary E., D.B.A.  Nova Southeastern University. 2009: 262 pages; 3352393.
24.
Exploring Factors Related to Customer Service Representatives' (CSRs) Performance in Call Centers
by Jayson-Polk, Ruth R., Ed.D.  Nova Southeastern University. 2019: 117 pages; 22584280.
27.
Customer Engagement in a Multichanel Context
by Jiao, Wenyu, Ph.D.  ESSEC Business School (France). 2018: 119 pages; 13870729.
29.
Human and relationship capabilities in a global change program
by Tran, Elena, M.S.  Pepperdine University. 2012: 70 pages; 1518910.
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