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1.
Business-to-Business Marketing Perceptions: Customer Knowledge Management and Customer Engagement
by Lomas, Lorraine Marzilli, D.B.A.  Walden University. 2016: 123 pages; 10128788.
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Knowledge management driving customer behavior
by Ventaglio, Daniele, M.S.  Pepperdine University. 2013: 76 pages; 1541786.
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Confirming the Stankosky Knowledge Management Framework
by Ternes, Carl D., Jr., D.Sc.  The George Washington University. 2011: 298 pages; 3479076.
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Effective Factors on Customer Satisfaction and Customer Loyalty in FMCGs
by Shahlaei Namini, Niloufar, D.B.A.  Swiss Management Center (Switzerland). 2016: 259 pages; 27778720.
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A validation of the enterprise management engineering approach to knowledge management systems engineering
by Mac Garrigle, Ellen F., D.Sc.  The George Washington University. 2006: 268 pages; 3614805.
14.
Organizational culture and knowledge management in the electric power generation industry
by Mayfield, Robert D., D.M.  University of Phoenix. 2008: 251 pages; 3345042.
15.
The Impact of Stockouts on Customer Loyalty to Lean Retailers
by Turk, Jeffery I., D.B.A.  Walden University. 2012: 126 pages; 3522222.
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Assessing the collaborative knowledge management of the market dominant organization
by Ogunlade, Jacob Olusola, Ph.D.  Walden University. 2009: 220 pages; 3366982.
18.
Checklist Training Model: A Comparison of Time, Investment, and Job Function Knowledge
by Coker, Christopher J., Ph.D.  Capella University. 2019: 163 pages; 13811243.
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The relationship between earned value management metrics and customer satisfaction
by Plumer, David R., Ph.D.  Northcentral University. 2010: 120 pages; 3470460.
21.
Optimizing Knowledge Management Systems to Enable Knowledge Sharing: an Exploratory Case Study
by Castilleja, Jose Angel, DM/IST  University of Phoenix. 2020: 186 pages; 28025833.
22.
Problem Management: A System Engineering Management Framework
by Olson, Bill A., Ph.D.  The George Washington University. 2012: 110 pages; 3499216.
23.
The Enactment of Learning and Knowledge Creation: A Study of Hospital Leadership Group Interaction
by Davis, Kathryn Bremner, Ed.D.  The George Washington University. 2011: 260 pages; 3434179.
24.
Knowledge management practices in U.S. federal agencies: The catalyst for E-Government transformation
by Rhoads, Elsa P., D.Sc.  The George Washington University. 2006: 265 pages; 3407418.
26.
Customer experience in online higher education: A study of adult online college honor students
by Brakhage, Harold H., D.B.A.  Baker College (Michigan). 2015: 250 pages; 3738530.
28.
Exploring Factors Related to Customer Service Representatives' (CSRs) Performance in Call Centers
by Jayson-Polk, Ruth R., Ed.D.  Nova Southeastern University. 2019: 117 pages; 22584280.
29.
How Restaurant Customers with Food Allergies Seek and Share Information
by Plechlo, Dusana, D.B.A.  Grand Canyon University. 2019: 412 pages; 13903157.
30.
Exploring knowledge exchange between senior and future leaders: A grounded-theory study
by Gonzaga, Stephanie Young, D.M.  University of Phoenix. 2009: 216 pages; 3405039.
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