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2.
Applications of attrition models in the television industry
by Aclander, Jaime L.S., M.S.  California State University, Long Beach. 2014: 69 pages; 1526887.
3.
Customer Retention in Highly Saturated Telecommunications Markets
by Walcott, Ronald, D.B.A.  Northcentral University. 2016: 135 pages; 10147091.
6.
Customer satisfaction: Outsourcing in the age of globalization
by Mazyck, Jamal Evan, M.A.  Bowie State University. 2010: 143 pages; 1475896.
8.
Business-to-Business Marketing Perceptions: Customer Knowledge Management and Customer Engagement
by Lomas, Lorraine Marzilli, D.B.A.  Walden University. 2016: 123 pages; 10128788.
9.
Effective Factors on Customer Satisfaction and Customer Loyalty in FMCGs
by Shahlaei Namini, Niloufar, D.B.A.  Swiss Management Center (Switzerland). 2016: 259 pages; 27778720.
12.
Digital Citizenship: The Role of Information, Automation, and Transformation
by Cheng, Zhi, Ph.D.  Temple University. 2019: 227 pages; 13813875.
13.
Three Essays in Regional Growth, Distribution, and Resilience
by Kacher, Nicholas J, Ph.D.  Colorado State University. 2019: 101 pages; 13903531.
14.
The Impact of Organizational Culture on Customer Retention
by Obeng-Dompreh, Karen M., Ph.D.  Northcentral University. 2020: 141 pages; 28094239.
15.
Internal market orientation as an antecedent to industrial service quality
by McGrath, Gary E., D.B.A.  Nova Southeastern University. 2009: 262 pages; 3352393.
16.
Knowledge management driving customer behavior
by Ventaglio, Daniele, M.S.  Pepperdine University. 2013: 76 pages; 1541786.
17.
The Relationship of Customer Satisfaction and Engagement in Co-Creation of Value
by Bell, Laurence Walter, D.B.A.  Grand Canyon University. 2017: 255 pages; 10641788.
19.
Organization effectiveness: The role of training in non-profit healthcare sectors
by Taylor, Collene, Ed.D.  Argosy University/Seattle. 2015: 66 pages; 3714518.
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The effect of reengineering workflow processes at an enterprise service desk
by Pressey, Keith H., Ph.D.  Capella University. 2008: 206 pages; 3320549.
24.
The relationship between earned value management metrics and customer satisfaction
by Plumer, David R., Ph.D.  Northcentral University. 2010: 120 pages; 3470460.
26.
The danger of feast or famine: Managing customer participation in value co-production
by Chang, Woojung, Ph.D.  The University of Alabama. 2012: 155 pages; 3510485.
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Customer retention and leadership in the nonprofit healthcare organization
by O'Connell, Annette Margaret, D.B.A.  University of Phoenix. 2008: 211 pages; 3353759.
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