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4.
Knowledge management driving customer behavior
by Ventaglio, Daniele, M.S.  Pepperdine University. 2013: 76 pages; 1541786.
5.
A dynamic model predicting customer satisfaction ratings based on capital structure
by Saylor, Robert L., Ph.D.  Capella University. 2015: 110 pages; 3682653.
9.
Business-to-Business Marketing Perceptions: Customer Knowledge Management and Customer Engagement
by Lomas, Lorraine Marzilli, D.B.A.  Walden University. 2016: 123 pages; 10128788.
10.
Customer Engagement in a Multichanel Context
by Jiao, Wenyu, Ph.D.  ESSEC Business School (France). 2018: 119 pages; 13870729.
12.
Ensuring Quality Consumer Service Encounters
by Robertson, Katina, D.B.A.  Walden University. 2018: 155 pages; 10827921.
15.
The Relationship of Customer Satisfaction and Engagement in Co-Creation of Value
by Bell, Laurence Walter, D.B.A.  Grand Canyon University. 2017: 255 pages; 10641788.
16.
A study of customer value and loyalty in the supermarket industry
by Wicker, Kenneth D., D.B.A.  Capella University. 2016: 129 pages; 3739763.
17.
The role of organizational leadership capability in mergers & acquisitions
by Dunbar, J. Keith, Ed.D.  University of Pennsylvania. 2013: 211 pages; 3592867.
18.
Exploring Primary Target Market Segment Buyer Motivation for Martial Arts Businesses
by Thomas, Jason E., Ph.D.  Northcentral University. 2016: 175 pages; 10143682.
19.
The danger of feast or famine: Managing customer participation in value co-production
by Chang, Woojung, Ph.D.  The University of Alabama. 2012: 155 pages; 3510485.
21.
Understanding How to Use Mobile Marketing in Small Businesses
by Doleman, John P., D.B.A.  Capella University. 2017: 134 pages; 10621908.
25.
A System Dynamics Approach to Implementing Consumer Experience in Technology Adoption Models
by Chernicoff, William, Ph.D.  The George Washington University. 2015: 193 pages; 3671461.
28.
Social Media Marketing Strategies Used by Small Retail Businesses
by Jordan, Rochelle S., D.B.A.  Walden University. 2018: 122 pages; 10975518.
29.
A Flexible Payment Scheme in Hotel Business
by Dong, Ciwei, M.Sc.  Singapore Management University (Singapore). 2011: 87 pages; 1494092.
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