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1.
The danger of feast or famine: Managing customer participation in value co-production
by Chang, Woojung, Ph.D.  The University of Alabama. 2012: 155 pages; 3510485.
3.
Business-to-Business Marketing Perceptions: Customer Knowledge Management and Customer Engagement
by Lomas, Lorraine Marzilli, D.B.A.  Walden University. 2016: 123 pages; 10128788.
7.
A dynamic model predicting customer satisfaction ratings based on capital structure
by Saylor, Robert L., Ph.D.  Capella University. 2015: 110 pages; 3682653.
8.
Customer Retention in Highly Saturated Telecommunications Markets
by Walcott, Ronald, D.B.A.  Northcentral University. 2016: 135 pages; 10147091.
10.
The Relationship of Customer Satisfaction and Engagement in Co-Creation of Value
by Bell, Laurence Walter, D.B.A.  Grand Canyon University. 2017: 255 pages; 10641788.
11.
The effect of reengineering workflow processes at an enterprise service desk
by Pressey, Keith H., Ph.D.  Capella University. 2008: 206 pages; 3320549.
12.
Customer service in healthcare with an emphasis on front office
by Mortensen, Kathryn, M.H.A.  California State University, Long Beach. 2010: 44 pages; 1490317.
13.
Cost to serve models in the industrial gas industry
by Han, Hua, Ph.D.  State University of New York at Buffalo. 2011: 128 pages; 3440289.
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Customer satisfaction at the Sheraton Gateway Hotel Los Angeles
by Mace, Lara G., M.A.  California State University, Long Beach. 2015: 65 pages; 1595236.
18.
Aligning Financial Strategy with Customer Categorization based on Environmental Scanning
by Anyiwe, Timothy Osita, D.B.A.  Walden University. 2012: 310 pages; 3525694.
19.
A Flexible Payment Scheme in Hotel Business
by Dong, Ciwei, M.Sc.  Singapore Management University (Singapore). 2011: 87 pages; 1494092.
21.
Customer satisfaction: Outsourcing in the age of globalization
by Mazyck, Jamal Evan, M.A.  Bowie State University. 2010: 143 pages; 1475896.
22.
Knowledge management driving customer behavior
by Ventaglio, Daniele, M.S.  Pepperdine University. 2013: 76 pages; 1541786.
23.
A study of customer value and loyalty in the supermarket industry
by Wicker, Kenneth D., D.B.A.  Capella University. 2016: 129 pages; 3739763.
26.
Reducing Errors in Development Trials Using Technology Transfer in Contract Chemical Manufacturing
by Miller, Michael J., D.Engr.  The George Washington University. 2019: 123 pages; 10982641.
27.
The relationship between earned value management metrics and customer satisfaction
by Plumer, David R., Ph.D.  Northcentral University. 2010: 120 pages; 3470460.
28.
Internal market orientation as an antecedent to industrial service quality
by McGrath, Gary E., D.B.A.  Nova Southeastern University. 2009: 262 pages; 3352393.
29.
The Impact of Stockouts on Customer Loyalty to Lean Retailers
by Turk, Jeffery I., D.B.A.  Walden University. 2012: 126 pages; 3522222.
30.
Multiperiod Optimization Models in Operations Management
by Li, Kevin Bozhe, Ph.D.  University of California, Berkeley. 2018: 103 pages; 13423656.
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