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1.
Customer satisfaction: Outsourcing in the age of globalization
by Mazyck, Jamal Evan, M.A.  Bowie State University. 2010: 143 pages; 1475896.
3.
Exploring Factors Related to Customer Service Representatives’ (CSRs) Performance in Call Centers
by Jayson-Polk, Ruth R., Ed.D.  Nova Southeastern University. 2019: 117 pages; 22584280.
6.
The impact of leadership style on organizational commitment in medical health insurance call centers
by Koppenhoefer, Cara, Ed.D.  Indiana Wesleyan University. 2013: 174 pages; 3592422.
8.
Reducing call center intake utilizing health insurance company web-based provider tools
by Glisan, Kelly, D.H.A.  Central Michigan University. 2015: 132 pages; 3715063.
9.
R&D Characteristics and Organizational Structure: Case Studies of University-Industry Research Centers
by Hart, Maureen McArthur, Ph.D.  The George Washington University. 2013: 326 pages; 3592031.
10.
340B prime vendor program: Health center decision making and barriers to participation
by Wilensky, Sara Elizabeth, Ph.D.  The George Washington University. 2010: 183 pages; 3397606.
11.
University-Based Entrepreneurship Centers: How They Address the Learning Needs of Entrepreneurs
by Velentzas, Pantelis G., Ed.D.  University of Pennsylvania. 2017: 164 pages; 10604118.
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14.
Modeling municipal service integration: A comparative case study of New York and Philadelphia 311 systems
by Nam, Taewoo, Ph.D.  State University of New York at Albany. 2012: 241 pages; 3523799.
16.
Indirect exposure to the trauma of others: The experiences of 9-1-1 telecommunicators
by Troxell, Roberta Mary, D.P.H.  University of Illinois at Chicago. 2008: 286 pages; 3335425.
20.
Getting results: Leadership and cross-cultural adaptability within a multi-national corporation
by Briggs, Rickard, D.E.Lead.  Mountain State University. 2012: 114 pages; 3561928.
21.
Creative Aging in Senior Centers: A Grounded Theory Study
by Lowry, Lisa A., Ph.D.  The George Washington University. 2017: 171 pages; 10253939.
22.
Follow-up care after a health fair screening in three Houston neighborhoods in 2008
by Hanks, Jeanne S., Dr.P.H.  The University of Texas School of Public Health. 2009: 96 pages; 3350231.
23.
The call to believe and the weak God in William James's philosophy of religion
by Saade, Elie A., Ph.D.  Villanova University. 2016: 201 pages; 10237760.
25.
Residential environmental education program evaluation practices and needs
by Bourke, Nicholas F., Ed.D.  The University of Alabama. 2011: 187 pages; 3461030.
26.
Approximating application performances in cloud data centers and simulated machines
by Islam, Mohammad Shahedul, Ph.D.  The University of Texas at San Antonio. 2016: 113 pages; 10249769.
29.
Reflective assessment: Using reflection and portfolios to assess student learning in a writing center
by Walker, Kelsie Hope, M.A.  University of Arkansas at Little Rock. 2014: 100 pages; 1569720.
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