Dissertation/Thesis Abstract

Problem Management: A System Engineering Management Framework
by Olson, Bill A., Ph.D., The George Washington University, 2012, 110; 3499216
Abstract (Summary)

Problem management is not recognized as a system engineering process. Unlike risk management where risks could impact a project at some future date, problems impact the project now. Therefore, a robust problem management process should be established (similar to the risk management process described in chapter five of the INCOSE handbook) [1], early in a project's formulation. The process should be continuous throughout all phases of the project life cycle and should be included as a part of the project System Engineering Management Plan. The process should at a minimum address: problem identification, problem assessment, problem root cause investigation, and problem corrective action planning and reporting. It should also include a roll-up of all current problems, problem closure, and the development of a strong interface with the project's knowledge management system.

This paper proposes a problem management systems engineering framework, based on the foundations of risk, opportunity management and knowledge management, which could be used by corporations, government agencies, and programs to establish a robust problem management process for use on their projects.

Indexing (document details)
Advisor: Sarkani, Shahram, Mazzuchi, Thomas Andrew
Commitee: Eveleigh, Timothy, Mazzuchi, Thomas A., Murphree, Lile, Sarkani, Shahram, Stankosky, Michael
School: The George Washington University
Department: Engineering Mgt and Systems Engineering
School Location: United States -- District of Columbia
Source: DAI-B 73/07(E), Dissertation Abstracts International
Subjects: Management, Systems science, Operations research
Keywords: Knowledge, Problem corrective actions, Problem management, Project life cycle, Risk
Publication Number: 3499216
ISBN: 9781267234605