Dissertation/Thesis Abstract

The relationship between emotional intelligence and communication apprehension in job fair attendees
by Brandal, Kitty M., Ph.D., Capella University, 2012, 251; 3498729
Abstract (Summary)

Human beings interact in multifarious environments including the workplace, social activities, and in educational settings. Communicating with other people in these environments is not only beneficial for networking, learning, and building relationships, it is also, to some extent a requirement. Alongside communicating with other people, the ability to manage one's own emotions and understand other people's emotions can help or hinder relationships at work, school, and within personal relationships. The purpose of this study was to explore the relationship, if any, between communication apprehension and emotional intelligence. For this research, data were collected at a job fair (n = 78) using the Personal Report of Communication Apprehension (PRCA-24) and the 33-item Emotional Intelligence Scale, and a demographic questionnaire. This research addressed the relationships between communication apprehension and emotional intelligence with the moderating variables of age, gender, education level, employment statutes, and length of unemployment. No significant relationship was found between the communication apprehension and emotional intelligence (r = −.081, p > .05). The significant findings were between emotional intelligence and education level (r = .272, p < .05) and gender (r = −.232, p <. 05); higher education levels will predict higher emotional intelligence and women have higher emotional intelligence scores than men. The other significant finding was between communication apprehension and education levels ( r = −.283, p < .05); higher levels of education predict lower communication apprehension. This research adds to the body of knowledge of emotional intelligence and communication apprehension and suggests several recommendations for future research using these theoretical concepts.

Indexing (document details)
Advisor: Coxon, Valerie
Commitee: Bertke Holdcroft, Barbara, Evans-Kasala, Mary
School: Capella University
Department: School of Business and Technology
School Location: United States -- Minnesota
Source: DAI-A 73/07(E), Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Management, Communication, Occupational psychology
Keywords: Anxiety, Communication apprehension, Emotional intelligence, Fear, Quantitative
Publication Number: 3498729
ISBN: 9781267224699
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