Dissertation/Thesis Abstract

Exploring the Challenges of Training and Developing Millennials in the Business Environment
by Hess, James P., III, Ph.D., Northcentral University, 2012, 170; 3497814
Abstract (Summary)

A primary concern for business leaders is whether the Millennial generation can adequately fill the void left by experienced workers who retire each year. In addition, a recurring theme expressed by business leaders is Millennial workers lack basic skills upon entering the workplace and generally do not believe the breadth of knowledge and experience possessed by their predecessors can be acquired. The combination of loss of knowledge and experience replaced by youth and inexperience is causing a workforce readiness crises. Training and development methods must be improved to prepare Millennial workers for the business environment. The results of this qualitative phenomenological study, approached from the theory of constraints, uncovered training and development methods that will effectively prepare the Millennial worker for the 21st century business environment. Focus groups, individual interviews, and an in-depth literature review were utilized to collect data for the study. Participants included Millennial workers attending one or more training classes and trainers or managers who had experience training Millennial workers. The major themes revealed by the study results included training delivery methods, training content development, and professional development techniques preferred by Millennial workers. Preferred training delivery methods included classroom, variety, balance, and discussion; while manageable volumes of content and relevant to the job were preferred training content development. Professional development techniques preferred by Millennials included coaching, feedback, and individual attention. It was recommended that training and development professionals address the lack of workforce readiness with business leaders. Training methods must be improved, a comprehensive plan for training and development must be implemented, and managers must know how to coach. Future research should further the training and development improvements necessary for improving the readiness of the Millennial workforce.

Indexing (document details)
Advisor: Ness, Lawrence
School: Northcentral University
School Location: United States -- Arizona
Source: DAI-A 73/06, Dissertation Abstracts International
Subjects: Management, Business education
Keywords: Business training, Gen Y, Millennial Generation, Workforce readiness
Publication Number: 3497814
ISBN: 9781267195081
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