Dissertation/Thesis Abstract

The effects of change management on employee engagement: Using lean principles to increase engagement
by Baker, Jared V., M.S., California State University, Long Beach, 2011, 72; 1507618
Abstract (Summary)

Employee engagement can have a direct impact on an organization's productivity. Disengaged employees waste valuable resources and are costly, while engaged employees can drive innovation. According to the literature, organizational change can affect employee engagement levels negatively as well as positively. The aim of the present study was to show that employee engagement can be increased through the use of Lean methodologies. Additionally, the effects of age and seniority on the potential change were measured.

Quantitative and qualitative data were collected from Lean Rapid Process Improvement workshop attendees. Data quantifying engagement levels were collected before the workshop and again at completion. Twelve persons participated in the quantitative survey. Qualitative data were collected from seven workshop attendees and three members of management. The quantitative data did not produce significant findings to support the hypothesis. Qualitative data collected during the interviews did provide evidence that these workshops can increase employee engagement.

Indexing (document details)
Advisor: Hanh-Nguyen, Hannah
School: California State University, Long Beach
School Location: United States -- California
Source: MAI 50/04M, Masters Abstracts International
Subjects: Management, Organizational behavior, Health care management
Publication Number: 1507618
ISBN: 978-1-267-18130-5
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