Dissertation/Thesis Abstract

Information technology project risk and performance across stakeholder groups
by Morris, William T., Ph.D., Capella University, 2011, 188; 3487533
Abstract (Summary)

The relationship between Information Technology (IT) project risk and performance is a complex one due not only to technical challenges related to the projects, but to external factors such as the organizational environment. Previous research has linked social risk factors such as user and organizational environment risk and technical risk indicative of requirement and project complexity risk to impact project management risk. Project management risk has been found to have a direct impact on project performance. Other research has found that different stakeholder classes, especially stakeholders internal to the project and end users identify similar lists of project risks, but prioritize their impacts differently. This study utilized a previously used framework relating social and technical subsystem risk to project management risk and project performance to examine the perceptions of different stakeholder group on project risk and performance. Data for this study were collected by a web-based survey distributed to the Project Management Institute-Information Systems Community of Practice, a professional organization of IT professionals involved in project management. This study confirmed the measurement model and hypotheses of the structural model of a previous study linking project risks to project performance while finding differences in the structural model between stakeholders for all relationships except those that link social project risks to technical project risk that were found to be statistically identical. Both actual risk and performance factor scores and the relationships between latent variables differ between end users and internal project stakeholders or project managers providing strong evidence for the primary hypothesis of this study that different stakeholder will quantifiably link IT project risks and performance differently.

Indexing (document details)
Advisor: Born, Apiwan
Commitee: Bates, Kimberly, Richards, Thomas
School: Capella University
Department: School of Business and Technology
School Location: United States -- Minnesota
Source: DAI-B 73/04, Dissertation Abstracts International
Subjects: Information Technology, Organizational behavior
Keywords: Project performance, Project risk, Stakeholders
Publication Number: 3487533
ISBN: 978-1-267-06952-8
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