The purpose of the study was to examine the relationship between patient satisfaction scores and age, educational status, perceived health status, and race with inpatients in an acute care hospital. Data were collected using the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) scores and the Press Ganey patient satisfaction survey on 5 dimensions: staff concern for privacy, pain control, emotional needs being met, staff response to concerns and staff including patient on treatment decisions. Statistically significant relationships were found for age and perceived health status and all 5 dimensions, and for educational level and 4 dimensions, while race was only significantly related to pain control. Implications for performance improvement are suggested.
|School:||California State University, Long Beach|
|School Location:||United States -- California|
|Source:||MAI 50/03M, Masters Abstracts International|
|Subjects:||Health care management|
|Keywords:||Acute care, Age, Patient satisfaction, Race|
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