This dissertation aims to understand the effect of management of change on the success of information system (IS) implementation. A research model is developed drawing on change management research. Data collected from a longitudinal field survey before, during, and after an enterprise-wide IS implementation are analyzed to test the proposed hypotheses. The results indicate that management of change can be used to increase readiness for change and end-user computing satisfaction during and after the implementation. Readiness for change positively affects satisfaction during an implementation but not after. Contrary to the literature, no significant relationship between resistance to change and satisfaction exists. The paper contributes to IS research and practice by drawing attention to the importance of management of change and readiness for change for IS success.
|School Location:||United States -- California|
|Source:||DAI-A 73/02, Dissertation Abstracts International|
|Subjects:||Management, Organizational behavior|
|Keywords:||Change management, End-user computing, User satisfaction|
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