Dissertation/Thesis Abstract

An examination of the relationship between emotional intelligence and leadership practices in a healthcare organization
by Kautzman, Robert W., Ed.D., Grand Canyon University, 2011, 256; 3474602
Abstract (Summary)

The topic of emotional intelligence (EI) influences leadership and performance (LP) outcomes in organizational settings, yet little is known about the dynamics between EI and leadership practices within a health-care organization (HCO). The purpose of this mixed method study was to examine the relationships between EI and LP among leaders and their respective observers in a specialty healthcare organization. An additional purpose was to explore leaders’ understandings and practices related to emotional intelligence. This study examined self-rated EI and LP scores of leaders (N=35) and EI and LP scores rated by their observers (N=73) from 204 observations using Wong and Law’s Emotional Intelligence Scale and Kouzes’ and Posner’s Leadership Practice Inventory. A significant correlation was found between all subscales of both observer-rated EI and LP scores (r = .800, p< .001). Canonical correlation revealed a direct relationship between observer-rated EI and LP (p< .001) and a direct relationship between the EI construct, use of emotion and Kouzes and Posner’s (2003b) leadership practices of Model the Way, Inspire a Shared Vision and Challenge the Process (p = .003). Leaders rated their EI significantly higher than their respective observers ( t = 3.93, p<.001) and higher EI ratings among leaders with 6-10 years of experience was shown (p = .004). Leader responses to questions indicated a general understanding of EI and agreement that there is a relationship between EI and their practice. Use of emotion (Wong and Law, 2004) and Enabling Others to Act (Kouzes and Posner, 2003b) emerged as frequent themes. This study revealed some interesting findings about the perceptions of EI and LP among leaders and their observers that show promise for leader and organizational development.

Indexing (document details)
Advisor: Randall, Erich
Commitee: Maul, June, Rickey, Debbie
School: Grand Canyon University
Department: College of Education
School Location: United States -- Arizona
Source: DAI-A 73/01, Dissertation Abstracts International
Subjects: Management, Organizational behavior, Health care management
Keywords: Emotional intelligence, Health care organization, Healthcare organization, Leadership, Leadership practices
Publication Number: 3474602
ISBN: 978-1-124-91343-8
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