Dissertation/Thesis Abstract

The impact of personal bias testing on middle management attitudes toward diversity training in healthcare: A case study
by Vanoy, Melody E., Ph.D., Capella University, 2011, 125; 3474286
Abstract (Summary)

Individual confrontation strategies, those that allow participants to learn about specific group biases, continue to lag behind that of other diversity training initiatives by a considerable margin. This lag can be attributed to the difficulty in addressing specific biases in traditional diversity training programs. The purpose of this qualitative study was to examine how diversity training programs for middle managers in healthcare could be designed and utilized using confidential, non-self-reporting bias testing. Professionals within the diversity training profession were interviewed. The results of this study indicates how middle managers might respond to individualized non-confrontational-type bias testing as a precursor to diversity training when the results of such testing remain confidential. Further, the results also demonstrate how this type of training could change the behavior and management style of middle managers, thereby improving work environments and resulting in increased productivity. Implications for organizations include deciphering the environment based on the approval of such techniques and using them to the benefit of the organization. Results indicate that incorporating confidential bias testing into diversity training design in the healthcare sector revealed a positive correlation with the thoughts of diversity training professionals, thereby increasing the effectiveness of diversity training design and behavior change.

Indexing (document details)
Advisor: Klocinski, John
Commitee: Jeddeloh, Steven, Rorie, Michele
School: Capella University
Department: School of Business and Technology
School Location: United States -- Minnesota
Source: DAI-A 72/12, Dissertation Abstracts International
Subjects: Management, Occupational psychology
Keywords: Bias testing, Diversity, Diversity training, Implicit association test, Middle managers
Publication Number: 3474286
ISBN: 978-1-124-90468-9
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