Dissertation/Thesis Abstract

Leadership Style, Employee Satisfaction, and Productivity in the Enrollment Department of a Proprietary University
by Chitwood, James, D.M., University of Phoenix, 2010, 151; 3471690
Abstract (Summary)

The success of an enrollment department is critical to the success of an educational institution. The quantitative research study used a correlational design to measure the relationship between perceived leadership style, employee satisfaction, and departmental productivity. A sample of 41 admissions personnel from a Midwest proprietary university completed the Multifactor Leadership Questionnaire (MLQ) Form 5X-Short and the Abridged Job Descriptive Index / Abridged Job (AJDI/AJIG) In General instruments. Departmental performance was provided by institutional data. Results indicate (a) a strong relationship between perceived leadership style and satisfaction, (b) no relationship between leadership style and organizational performance, and (c) no relationship between job satisfaction and performance. Implications for leadership include hiring and training leaders to exhibit the leadership behaviors that lead to employee satisfaction.

Indexing (document details)
Advisor: Morris, Johnny
Commitee:
School: University of Phoenix
School Location: United States -- Arizona
Source: DAI-A 72/11, Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Higher Education Administration, Management
Keywords: Enrollment department, Leadership, Management, Productivity, Proprietary university
Publication Number: 3471690
ISBN: 9781124828145
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