This quantitative analysis explored the intrinsic and extrinsic turnover factors of relational database support specialists. Two hundred and nine relational database support specialists were surveyed for this research. The research was conducted based on Hackman and Oldham’s (1980) Job Diagnostic Survey. Regression analysis and a univariate ANOVA where the independent variable has six levels were used to analyze the data. The results revealed that there was a correlation between the intrinsic and extrinsic job factors and turnover intentions of database support specialists. The results also showed no correlation between database support specialty and turnover intentions. This study is the first of its kind to explore the extrinsic and intrinsic job factors as they relate to the support of relational database management support professionals in the United States.
|Advisor:||Moreland, Jeremy, Osa, Osayimwense|
|School:||University of Phoenix|
|School Location:||United States -- Arizona|
|Source:||DAI-A 72/06, Dissertation Abstracts International|
|Subjects:||Organizational behavior, Information science|
|Keywords:||Database management, Job satisfaction, Technical support, Turnover|
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