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Dissertation/Thesis Abstract

A quantitative analysis of the extrinsic and intrinsic turnover factors of relational database support professionals
by Takusi, Gabriel Samuto, Ph.D., University of Phoenix, 2010, 206; 3452417
Abstract (Summary)

This quantitative analysis explored the intrinsic and extrinsic turnover factors of relational database support specialists. Two hundred and nine relational database support specialists were surveyed for this research. The research was conducted based on Hackman and Oldham’s (1980) Job Diagnostic Survey. Regression analysis and a univariate ANOVA where the independent variable has six levels were used to analyze the data. The results revealed that there was a correlation between the intrinsic and extrinsic job factors and turnover intentions of database support specialists. The results also showed no correlation between database support specialty and turnover intentions. This study is the first of its kind to explore the extrinsic and intrinsic job factors as they relate to the support of relational database management support professionals in the United States.

Indexing (document details)
Advisor: Moreland, Jeremy, Osa, Osayimwense
School: University of Phoenix
School Location: United States -- Arizona
Source: DAI-A 72/06, Dissertation Abstracts International
Subjects: Organizational behavior, Information science
Keywords: Database management, Job satisfaction, Technical support, Turnover
Publication Number: 3452417
ISBN: 978-1-124-58997-8
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