There is no practical performance measurement methodology in the United States that compares large-hub airport performance or identifies benchmark performers. Using a questionnaire incorporating a double Likert scale, senior level large-hub airport directors have identified performance measures that are both important and measures where outcomes can be influenced by management decision making. This study provides a practical methodology using performance measures that identify benchmark airports, permit airport directors the ability to compare their performance with outstanding benchmark performers, and the ability to contact the top five performing airports of each measure in an effort to improve overall industry performance. Performance measures selected represent financial, commercial, and operational areas of emphasis. From this study, a final industry-wide survey is developed that captures the practical concerns of airport leaders. Airport directors identified twenty-eight specific performance measures that they believe are important and influenced by management decision-making. The final result is a tool that can be used by the industry to improve overall airport performance to better serve the traveling public.
|Advisor:||Schultz, David A.|
|School Location:||United States -- Minnesota|
|Source:||DAI-A 72/06, Dissertation Abstracts International|
|Subjects:||Public administration, Transportation planning|
|Keywords:||Airport, Benchmarking, Large-hub airport, Performance measurement|
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