Dissertation/Thesis Abstract

Job role ambiguity as a mediator between workplace communication and positive work outcomes
by Palacios, Jorge A., Jr., M.A., California State University, Long Beach, 2010, 70; 1490405
Abstract (Summary)

The purpose of this study was to investigate the mediating relationship of job role ambiguity between the frequency of workplace communication and perceptions of Leader Member Exchange (LMX), global job satisfaction, and satisfaction with supervisor. A total of 99 lower and upper-division business students (M = 47; F = 52) with a mean age of 25, participated by answering a paper and pencil questionnaire. Participants worked more than 15 hours per week.

Results showed various significant relationships between workplace communication and perceived LMX as well as the relationships between LMX and global job satisfaction and satisfaction with supervision were also significant. An exploratory analysis showed that workplace communication had a significant relationship to proximal variables such as satisfaction with supervisor and LMX than global job satisfaction. Hypothesized empirical support for the mediation hypotheses were not found, because the needed correlational relationships among the mediator Gob role ambiguity), the initial variable (frequency of workplace communication) and the outcome variables did not exist or approach statistical significance.

Indexing (document details)
Advisor: Nguyen, Hannah-Hanh
School: California State University, Long Beach
School Location: United States -- California
Source: MAI 49/04M, Masters Abstracts International
Subjects: Psychology
Publication Number: 1490405
ISBN: 978-1-124-55018-3
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