The study addressed the importance of provider satisfaction for health plans. "HCA Health Plan," a pseudonym for a major multiproduct plan, conducted a provider satisfaction survey that measured components such as claims resolution and how well the providers understood and liked the health plan's commercial, Medicaid, and Medicare products. Informed consent to publish survey results was obtained from HCA Health Plan contingent upon the researcher not identifying the plan nor which of its markets were surveyed. The survey responses received were from 17 markets and were consolidated to 10 markets. An online interactive chi-square tool was used to analyze the survey results and assess whether improvements need to be made with HCA Health Plan's service model. With the exception of2 questions on Medicaid products, responses to the survey were considered significant and should be used by HCA Health Plan to improve business relationships with their provider network.
|School:||California State University, Long Beach|
|School Location:||United States -- California|
|Source:||MAI 49/04M, Masters Abstracts International|
|Subjects:||Health care management|
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