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Dissertation/Thesis Abstract

Optimizing wait time using smart phones as a patient empowerment tool
by Al-haratani, Ramadan E., M.A., California State University, Long Beach, 2010, 44; 1490361
Abstract (Summary)

This study examined how the use of smart phones in health care services can optimize patient wait time and provide the tools necessary to empower patients and engage them in their own healthcare. The study hypothesized that smart phone application can enhance quality of health care service delivery through an interactive, continuous, and personalized patient care model that enhances patient-provider communication and access.

The study used secondary survey data derived from the National Ambulatory Medical Care Survey (NAMCS) in 2008. Responses were analyzed on the provision of health education, and status of enrollment in disease management program.

Results showed that the use of smart phones in health care could indeed aid in empowering patients and help service providers deliver improved services. Not much research currently exists on the effect of smart phones to improve the quality of health care service.

Indexing (document details)
Advisor: Reynolds, Grace
School: California State University, Long Beach
School Location: United States -- California
Source: MAI 49/04M, Masters Abstracts International
Subjects: Information Technology, Health care management
Publication Number: 1490361
ISBN: 978-1-124-54819-7
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