Dissertation/Thesis Abstract

Can you hear me now? A phenomenological study of the Net Generation's workplace communication skills
by Steinwart, Marlane C., D.M., University of Phoenix, 2009, 134; 3448400
Abstract (Summary)

This qualitative, phenomenological study recorded the lived experiences of non-Net Generation managers with the workplace communication tendencies and expectations of Net Generation (born 1977–1997, Tapscott, 1998) employees. One-on-one, semi-structured interviews with 20 non-Net Generation managers were conducted. Data collection and analysis followed the modified Van Kaam method (Moustakas, 1994). Three themes emerged from the data: Net Generation employees’ communication tendencies emphasize speed, immediacy, and multitasking; Net Generation employees embrace technology and adapt well to change; and Net Generation employees present challenges for organizational leaders. The most significant challenge presented by Net Generation employees was a lack of developed interpersonal skills.

Indexing (document details)
Advisor: Boice-Pardee, Heath
School: University of Phoenix
School Location: United States -- Arizona
Source: DAI-A 72/05, Dissertation Abstracts International
Subjects: Management, Communication, Organizational behavior
Keywords: Generational leadership, Millennial Generation, Net Generation, Phenomenological, Transformational leadership, Workplace communication
Publication Number: 3448400
ISBN: 978-1-124-54743-5
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