Studies have generally shown positive correlations among supportive leadership, trust and organizational citizenship behaviors. Relying on Robert Greenleaf’s proposition that nothing happens without trust, previous research, and social exchange theory, this dissertation examined the relationships among servant leadership, trust and organizational citizenship behavior. Research was conducted in Northwestern US organizations using three survey instruments measuring servant leadership, trust in leadership and organizational citizenship behaviors from the perspective of the followers. 134 surveys represented the sample. Positive and medium to strong correlations were found among the study variables. Significantly, trust was shown to completely mediate the relationship between servant leadership and organizational citizenship behavior. Additionally, evidence of a smaller but significant reverse-causality mediating relationship was found.
|Advisor:||Wright, Russell W.|
|Commitee:||Butler, Cliff L., Miller, L. Charles|
|Department:||School of Business|
|School Location:||United States -- Washington|
|Source:||DAI-A 72/05, Dissertation Abstracts International|
|Keywords:||Leadership, Mediation, Organizational citizenship, Organizational citizenship behavior, Servant leadership, Trust|
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