Dissertation/Thesis Abstract

Employees' Perceptions of Employers' Response After Workplace Injury
by Patrick, Nancy S., Ph.D., Florida Atlantic University, 2010, 159; 3438343
Abstract (Summary)

The purpose of this study was to (a) explore the lived experiences of school district employees who have sustained on-the-job injuries with specific attention to employee perceptions of employer response after injury and (b) examine whether purposeful empathetic response from the employer after workplace injury was related to changes in employee perceptions of employer response.

This study included both qualitative and quantitative methods. In Phase 1, the sample for the interviews included nine workers from a large school district in South Florida who had active injury claims within two years before the study began. The Phase 1 findings were that the level of assistance and type of support received after reporting an injury varied among participants, despite working for the same employer; that the perceived response from the employer was more influential in affecting the participants' experience of workplace injury than participants' perception of the response of their coworkers; that the reaction from a majority of the school district employees (6 of 9) who were injured at work mirrored perceived employer response; and that more than half of the nine participants had unmet expectations of their employer with respect to how they were treated after experiencing workplace injury.

In Phase 2, the 91 subjects that participated in the organizational response survey (See Appendix E and Appendix F) were employees from the same school district who were injured during an eight-week period. Data from three subscales (organizational support, return-to-work policies, and post-injury job satisfaction) on the survey instrument were compared between two groups. An experimental group received purposeful empathetic response from both the employer at the local school or department level as well as contact from the employer's Risk Management department. Analysis of variance was used to compare responses of the groups. A Bonferroni adjustment of .05/3 or .017 was applied; the result was non-significant. This finding suggests that purposeful, empathetic contact alone was not enough to significantly affect the participants' scores.

Indexing (document details)
Advisor: Guglielmino, Lucy M., Maslin-Ostrowski, Patricia
School: Florida Atlantic University
School Location: United States -- Florida
Source: DAI-A 72/02, Dissertation Abstracts International
Subjects: Educational leadership, Management, School administration, Labor relations
Keywords: Coworker, Employer response, Supervisor, Workers' compensation, Workplace injury
Publication Number: 3438343
ISBN: 978-1-124-40949-8
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