The current triangulation mixed methods study focused on the perceptions of 79 public work directors on the effects of stakeholders on new or revised environmental policies. Developing a policy cost more than $54,000 and used more than 500 hours of staff time. Seventeen percent of these policies were stopped or placed on hold because of external stakeholders. Directors indicated that just under 30% of the stakeholders had no knowledge of the policies when the policy was implemented. Analysis of variance (ANOVA) was used to compare quantitative responses of directors from large and small cities indicated no significant difference between these groups. In open-ended responses, directors identified communication and education with stakeholders as important for successful development and implementation of environmental policies. Directors indicated that communication and over communication with stakeholders were important to obtaining approval of an environmental policy. Triangulation of quantitative and qualitative data indicated governing boards could be influenced by stakeholder groups to delay or stop an environmental policy. Members of a governing board are sensitive to stakeholders and stakeholders can stop an environmental policy using tactics such as disinformation. Stakeholders, the governing board, and public work directors are sensitive to the actions of each other. Changes, whether communicated or not, can provoke positive and negative reactions that can affect the development and implementation of an environmental policy.
|Advisor:||Heitner, Keri L.|
|School:||University of Phoenix|
|School Location:||United States -- Arizona|
|Source:||DAI-A 72/02, Dissertation Abstracts International|
|Subjects:||Communication, Environmental management, Public administration, Public policy|
|Keywords:||Communication, Environmental policies, Government, Policy, Public works directors, Stakeholder|
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