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Dissertation/Thesis Abstract

Virtual team communication: Perceptions and experiences influencing the use of videoconferencing technology
by Keohane, Michael F., D.M., University of Phoenix, 2010, 229; 3437435
Abstract (Summary)

The use of virtual teams within organizations is an accelerating trend. Managers face challenges in finding effective methods of communication for remote team members. As the cost of business travel becomes prohibitive to frequent face-to-face meetings, organizational leaders are evaluating the use of videoconferencing technology to supplement interpersonal communication. The purpose of the current qualitative phenomenological study was to gain understanding into the perceptions and experiences influencing the decisions of virtual team members to use desktop, room-based, and dedicated videoconferencing technology. Four primary themes emerged from the conducted interviews. The decision to use videoconferencing is directly affected by simultaneous use of collaboration tools that may be distracting and compete for the visual domain of a user. The goals of communication are hierarchical with users opting for videoconferencing only when simpler forms of communication are insufficient at achieving the necessary communication exchange. There are perceived costs associated with privacy, multitasking, technology operation, and in scheduling videoconferencing resources that affect use. Lastly, the specific type of videoconferencing technology elicited strong expectations in participants on the perceived benefit to using videoconferencing for remote communication when compared to other forms of communication.

Indexing (document details)
Advisor: Roberts, Chris
School: University of Phoenix
School Location: United States -- Arizona
Source: DAI-A 72/02, Dissertation Abstracts International
Subjects: Management, Communication, Multimedia Communications
Keywords: Multimedia communication, Video technology, Videoconferencing, Virtual teams
Publication Number: 3437435
ISBN: 978-1-124-38783-3
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