Dissertation/Thesis Abstract

Correlates of job-related burnout in nurse managers working in hospitals
by Carolina, Dorothy Smith, Ph.D., Rutgers The State University of New Jersey - Newark, 2010, 109; 3428076
Abstract (Summary)

Job-related burnout is a serious psychological phenomenon that can jeopardize the health and well-being of millions of human service providers, such as nurses, police officers, social workers, physicians, and managers. Factors in the work environment, such as role overload, make individuals working as human services providers vulnerable to job-related burnout. The purpose of this study was to investigate the correlates of job-related burnout in a sample of nurse managers working in hospitals.

Using a correlational design, this study examined factors such as role overload, role conflict, and perceived organizational support and their relationship to job burnout in a sample of 96 nurse managers working in hospitals in the United States. The Maslach Burnout Inventory, the Role Conflict subscale of the Role Conflict and Ambiguity Scale, the Role Overload subscale of the Role Hassles Index, and the Survey of Perceived Organizational Support were used to measure these variables. Surveys were mailed to the participants using the Tailored Design Method, which resulted in a 48% response rate.

Job-related burnout was positively related to role overload (r=.43, p<.05), positively related to role conflict (r=.39, p<.05), and inversely related to perceived organizational support (r= .-35, p<.05). A two-step hierarchical regression analysis revealed that perceived organizational support did not moderate the effects of role overload (β=.30, p=.31) or role conflict (β=.37, p=.23) on job-related burnout. Additional findings revealed that 66.7% of the sample suffered from job burnout, and 73.5% of nurse managers working on medical-surgical units suffered from burnout. Multiple regression analyses revealed that both role conflict (β=.219, p=.046) and role overload (β=.315, p=.005) uniquely and significantly contributed to job burnout, with role overload being the strongest predictor. Multiple regression analyses, testing mediation variables role conflict and role overload, reveal that both significantly predict job burnout.

These findings suggest that job burnout is prevalent among nurse managers working in hospitals. Role overload and role conflict are significant predictors of job-related burnout. Work redesign plans as well as early assessment and intervention may be helpful in the reduction of job burnout in nurse managers working in hospitals.

Indexing (document details)
Advisor: Flynn, Linda
School: Rutgers The State University of New Jersey - Newark
Department: Graduate School - Newark
School Location: United States -- New Jersey
Source: DAI-B 72/01, Dissertation Abstracts International
Subjects: Nursing, Organizational behavior
Keywords: Burnout, Nurse managers, Organizational support, Role conflict, Role overload
Publication Number: 3428076
ISBN: 978-1-124-33429-5
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