Increasingly, U.S. businesses use outsourcing as a key business strategy to ensure competitiveness (Barthelemy, 2003; Snieska & Draksaite, 2007). However, several studies have shown that over 50% of outsourcing relationships fail (Jiang & Qureshi, 2006; Marshall & Heffes, 2005; Savvas, 2005). A key problem faced by researchers is there is no agreement about how to measure outsourcing success effectively. In the current literature, researchers use inconsistent, conflicting, and ambiguous measures of success. This mixed-methods study used a cross sectional survey design, consisting of a pilot study and a main study, and factor analysis to determine the measures used by outsourcing professionals to evaluate the success of their outsourcing alliance relationships. The results suggest business leaders should use a balanced set of measures including financial, relationship, and resource access components to evaluate supplier performance effectively.
|Advisor:||Rouse, Ruby A.|
|School:||University of Phoenix|
|School Location:||United States -- Arizona|
|Source:||DAI-A 71/12, Dissertation Abstracts International|
|Keywords:||Alliance, Outsourcing professionals, Supplier management, Supply chain management, United States|
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