This dissertation explored the factors that influence evaluation use and the challenges non-governmental organizations (NGOs) face in adapting learning practices and systems that enable use. While there has been much theoretical work done on evaluation use and learning in general how NGOs can build systems and practices to promote use has been missing. The research addressed this gap - it developed a utility model that identifies the key factors that influence use and the practical steps NGOs can take to implement the model.
To get at the answers, the research reviewed the theoretical models - within evaluation and organizational theory - that promote use; conducted a survey to understand the current state of use within the NGO sector and the systems that provide an effective link between doing evaluations, knowing the results and learning from them.
The final evaluation utility model presents a fundamental shift in how NGOs must approach program evaluation. It challenges the conventional thinking in the NGO sector with the notion that it is no longer sufficient to focus on use only at the program level. The utility model revealed that influencing factors must extend to include the larger context of organizational behavior and learning.
|Advisor:||Jacobsen, Karen, Hammock, John|
|School:||Fletcher School of Law and Diplomacy (Tufts University)|
|Department:||Diplomacy, History, and Politics|
|School Location:||United States -- Massachusetts|
|Source:||DAI-A 70/06, Dissertation Abstracts International|
|Subjects:||Political science, Organizational behavior|
|Keywords:||Do-learn-plan continuum, Evaluation, Nongovernmental organizations, Utilization|
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