The purpose of this qualitative exploratory case study was to investigate how quality award winning organizations use workforce engagement activities to achieve organizational goals. Collecting data regarding employee engagement activities involved the use of an open-ended questionnaire instrument. Representatives of organizations that have won a state or national quality award provided the qualitative data. During the data analysis, four themes emerged in the area of workforce engagement and organizational goal achievement. These themes were reward and recognition programs, celebratory events, communication methods that encourage employee feedback, and aligning employee goals to those of the organization. The results of this current research study provide information that may help organizational leaders align workforce engagement activities with organizational goal achievement.
|Advisor:||Bates, Martine G.|
|School:||University of Phoenix|
|School Location:||United States -- Arizona|
|Source:||DAI-A 71/03, Dissertation Abstracts International|
|Subjects:||Management, Organizational behavior|
|Keywords:||Employee engagement, Performance management, Quality award, Quality management, Workforce engagement|
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