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Dissertation/Thesis Abstract

An exploratory case study of workforce engagement activities used in quality award recipient organizations
by Volz, Stephen W., D.B.A., University of Phoenix, 2009, 249; 3401627
Abstract (Summary)

The purpose of this qualitative exploratory case study was to investigate how quality award winning organizations use workforce engagement activities to achieve organizational goals. Collecting data regarding employee engagement activities involved the use of an open-ended questionnaire instrument. Representatives of organizations that have won a state or national quality award provided the qualitative data. During the data analysis, four themes emerged in the area of workforce engagement and organizational goal achievement. These themes were reward and recognition programs, celebratory events, communication methods that encourage employee feedback, and aligning employee goals to those of the organization. The results of this current research study provide information that may help organizational leaders align workforce engagement activities with organizational goal achievement.

Indexing (document details)
Advisor: Bates, Martine G.
School: University of Phoenix
School Location: United States -- Arizona
Source: DAI-A 71/03, Dissertation Abstracts International
Subjects: Management, Organizational behavior
Keywords: Employee engagement, Performance management, Quality award, Quality management, Workforce engagement
Publication Number: 3401627
ISBN: 978-1-109-68953-2
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