Clinical laboratories face significant issues including how to help hospitals eliminate medical errors and control healthcare costs while coping with increasing regulation, declining reimbursement and a still-growing labor shortage. A strategy is needed to solve problems while anticipating and facilitating change in order to transform the laboratory into an integrated system of laboratory services in which patient safety is assured and the quality of laboratory services is improved.
The Balanced Scorecard creates the agenda for change in an organization by shifting from an environment of control to a learning focus.
The project presented in Appendix A adapts the process developed by Balanced Scorecard Collaborative to implement a Balanced Scorecard in the clinical laboratory. With this tool, laboratory leadership can incorporate measures recommended by the Institute for Quality in Laboratory Medicine to determine how success in achieving the quality goals outlined by the Institute of Medicine is measured and tracked.
|School:||California State University, Dominguez Hills|
|School Location:||United States -- California|
|Source:||MAI 45/04M, Masters Abstracts International|
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