The purpose of this quantitative descriptive correlational study was to examine if a relationship existed with the frequency of health plan changes and levels of patient satisfaction with the health care facility and physician care services at three facilities in the northeast United States. The findings indicated there is no relationship between frequency of health plan changes and the level of patient satisfaction with the total health care experience. The findings did indicate a positive relationship between both reasons for health plan changes, patient satisfaction with the current health plan and the level of patient satisfaction with the total health care experience. The findings of this study may be useful in promoting quality patient care by using newer effective strategies.
|School:||University of Phoenix|
|School Location:||United States -- Arizona|
|Source:||DAI-B 68/12, Dissertation Abstracts International|
|Subjects:||Health care management|
|Keywords:||Health care facilities, Health insurance, Health plans, Patient satisfaction|
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