Dissertation/Thesis Abstract

Effects of changes in health plans on patient satisfaction with selected private health care facilities
by Davino, Jean Marie, D.H.A., University of Phoenix, 2007, 245; 3294996
Abstract (Summary)

The purpose of this quantitative descriptive correlational study was to examine if a relationship existed with the frequency of health plan changes and levels of patient satisfaction with the health care facility and physician care services at three facilities in the northeast United States. The findings indicated there is no relationship between frequency of health plan changes and the level of patient satisfaction with the total health care experience. The findings did indicate a positive relationship between both reasons for health plan changes, patient satisfaction with the current health plan and the level of patient satisfaction with the total health care experience. The findings of this study may be useful in promoting quality patient care by using newer effective strategies.

Indexing (document details)
Advisor:
Commitee:
School: University of Phoenix
School Location: United States -- Arizona
Source: DAI-B 68/12, Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Health care management
Keywords: Health care facilities, Health insurance, Health plans, Patient satisfaction
Publication Number: 3294996
ISBN: 9780549396055
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