Current servant leadership studies have supported positive influences of servant leadership on individuals’ job satisfaction in a variety of organizations, but there is a lack of empirical research in call centers. The purpose of this quantitative correlational research study was to explore any relationship between employees’ perception of servant leadership and job satisfaction at a call center. Results indicated that in the call center, servant leadership was positively correlated to individuals’ job satisfaction. There were no significant statistical differences when controlling the factors of gender, seniority, and job position, but education level and licensure requirement did impact employees’ perceptions of servant leadership principles and job satisfaction.
|School:||University of Phoenix|
|School Location:||United States -- Arizona|
|Source:||DAI-A 69/08, Dissertation Abstracts International|
|Subjects:||Marketing, Labor relations, Organizational behavior|
|Keywords:||Call center, Job satisfaction, Knowledge-intensive employees, Organization Leadership Assessment, Psychological contract, Servant leadership|
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