Dissertation/Thesis Abstract

A correlational study between hospital employees' perceptions of senior leadership behaviors and patient loyalty
by Worman, Linda K., D.M., University of Phoenix, 2008, 172; 3345046
Abstract (Summary)

The purpose of the quantitative correlational research study was to analyze secondary employee and patient survey data from hospitals located throughout the United States to determine what, if any, relationship exists between perceived senior leadership behaviors and patient loyalty attributes. The sample consisted of 52 acute-care hospitals owned by for-profit Triad Hospitals Inc. Analysis of results indicated significant, positive relationships exist among senior hospital leadership core behaviors, employee recognition, communication, and clear mission, and the patient loyalty attributes would return to the hospital and trust. The research indicated significant, positive correlation between senior hospital leadership core behavior communication and patient loyalty attribute reputation. A revised diagram proposing the relationship between senior leaders’ core behaviors and patient loyalty is offered.

Indexing (document details)
Advisor: Finkelstein, Marni
School: University of Phoenix
School Location: United States -- Arizona
Source: DAI-B 70/01, Dissertation Abstracts International
Subjects: Management, Labor relations, Health care management, General Medical and Surgical Hospitals
Keywords: Clear mission, Communication, Employee recognition, Hospital employees, Loyalty, Patient trust, Senior leadership, Senior leadership behaviors
Publication Number: 3345046
ISBN: 978-0-549-99839-6
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