Dissertation/Thesis Abstract

Organizational culture and knowledge management in the electric power generation industry
by Mayfield, Robert D., D.M., University of Phoenix, 2008, 251; 3345042
Abstract (Summary)

Scarcity of knowledge and expertise is a challenge in the electric power generation industry. Today’s most pervasive knowledge issues result from employee turnover and the constant movement of employees from project to project inside organizations. To address scarcity of knowledge and expertise, organizations must enable employees to capture, transfer, and use mission-critical explicit and tacit knowledge. The purpose of this qualitative grounded theory research was to examine the relationship between and among organizations within the electric power generation industry developing knowledge management processes designed to retain, share, and use the industry, institutional, and technical knowledge upon which the organizations depend. The research findings show that knowledge management is a business problem within the domain of information systems and management. The risks associated with losing mission critical-knowledge can be measured using metrics on employee retention, recruitment, productivity, training and benchmarking. Certain enablers must be in place in order to engage people, encourage cooperation, create a knowledge-sharing culture, and, ultimately change behavior. The research revealed the following change enablers that support knowledge management strategies: (a) training - blended learning, (b) communities of practice, (c) cross-functional teams, (d) rewards and recognition programs, (e) active senior management support, (f) communication and awareness, (g) succession planning, and (h) team organizational culture.

Indexing (document details)
Advisor: Lataan, Calvin
Commitee:
School: University of Phoenix
School Location: United States -- Arizona
Source: DAI-A 70/01, Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Management, Energy, Operations research
Keywords: Culture, Electric power generation, Industry, Knowledge, Knowledge management, Learning, Management, Organizational culture, Power
Publication Number: 3345042
ISBN: 978-0-549-99835-8
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