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Dissertation/Thesis Abstract

Organizational Learning: Transferring Baby Boomers’ Organizational Knowledge in the Manufacturing Industry
by Brown, Tamika, D.B.A., Capella University, 2021, 144; 28323187
Abstract (Summary)

The purpose of this qualitative case study was to explore the transfer of knowledge from baby boomers to less-experienced employees and the techniques used to capture and retain institutional knowledge in the manufacturing industry to overcome the shortage of knowledge and skill depletion. In addition, it was equally important to explore how the less-experienced employee obtains knowledge and skills to ensure continuity when baby boomers retire. The conceptual framework for the study was Argote and Miron-Spektor’s organizational learning theory. The study was conducted using a qualitative case study methodology. The research questions focused on the knowledge transfer strategies used to capture and retain baby boomers’ organizational knowledge to overcome skill depletion and the shortage of knowledge. “What, if any, training opportunities are in place to prepare less experienced employees for their new role.” “How do organizational leaders ensure that less-experienced employees acquired the knowledge they need.”. The population sample included 10 semi-structured one-on-one interviews from 10 human resource professionals, supervisors, and managers, who worked for the manufacturing industry. The data collection was analyzed using Microsoft Excel and NVivo 12, and three themes emerged during the data analysis process. The themes focused on processes used to transfer baby boomers’ organizational knowledge and how less experienced employees acquire the knowledge and skill to do the job and leadership role in employee learning. Findings suggested that job analysis is used to evaluate the job's task, duties, and responsibilities, but it plays a significant role in developing effective training programs. In addition, incorporating a blending learning approach allows a better transfer of knowledge and can make employee training more effective by applying acquired knowledge and putting it into practice. The findings also revealed that cross-training might benefit the employee in developing new skills and recovering if a key employee departs. Finally, the fourth findings concluded that leadership has a defined role in supporting and fostering a learning culture to build employees’ knowledge and skills. Recommendations for future research could include interviewing baby boomers, and less-experienced employees could reveal additional insights regarding this phenomenon.

Indexing (document details)
Advisor: Preiksaitis, Michelle
Commitee: Craven, Annette, Roh, Bradly E.
School: Capella University
Department: School of Business, Technology and Health Administration
School Location: United States -- Minnesota
Source: DAI-A 82/9(E), Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Business administration, Organizational behavior
Keywords: Baby boomers, Manufacturing industry, Organizational learning, Transferring knowledge, Organizational knowledge
Publication Number: 28323187
ISBN: 9798597015941
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