Studies show that domestic violence within the lesbian, gay, bisexual, transgender, and queer (LGBTQ) community is an important crisis that goes unreported. Additionally, studies show that there is uncertainty on whether staff perspectives of leadership style can influence service delivery towards a certain population. Leadership style is fundamental to how leaders manage an organization. Leadership style can influence the motivation of staff, how plans are implemented, how directions are provided, and how services are delivered. The purpose of this qualitative comparative case study was to investigate how leaders and staff of domestic violence programs in two separate states in the Northeast region of the United States describe the influence of leadership style on delivery of service to LGBTQ victims. A qualitative comparative case study methodology was utilized to effectively understand what influences leaders to choose the style of leadership. This may help create an awareness of the importance of how style of leadership can influence service delivery to certain consumers. The primary sources of data collection were in-depth interviews, observations, journaling, and note-taking. The sampling method for this study was expert, non-probability in order to obtain experts in the field and those who have had significant experience working with victims of domestic violence. Eight individuals were recruited. This qualitative comparative case study used a thematic analysis and Nvivo to locate themes and patterns for each participant. The study identified four themes: (a) the need for more LGBTQ-specific trainings, (b) rural county service areas, (c) confidence in service delivery, and (d) the need for LGBTQ-specific advocacy. The results from the data analysis could be used to provide new enhanced community treatments which would further service delivery to LGBTQ victims of domestic violence.
|Commitee:||Starr, Rebecca, Muse, Andrea|
|Department:||School of Public Service and Education|
|School Location:||United States -- Minnesota|
|Source:||DAI-A 82/9(E), Dissertation Abstracts International|
|Subjects:||Organizational behavior, LGBTQ studies|
|Keywords:||Leadership style, Domestic violence, Victim services|
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