The purpose of this qualitative research was to explore the influence of specific leadership behaviors on employee performance within the quick-service industry. The researcher used a generic qualitative inquiry method to explore the behavior of 10 quick-service leaders and their experience and perceptions on what behavior influences their employees. This study was designed to address a general business problem, the loss of company income for leaders within the quick-service industry because of high employee turnover, and a specific business problem, that some quick-service leaders do not employ positive leadership behaviors that can influence employee performance. The conceptual framework guiding the study included the relational, situational, and leadership behaviors taken from the Fiedler’s contingency model. Ten open-ended interviews of quick-service industry leaders were done during the month(s) of January-March/2020. Thematic analysis was accomplished, and themes were extracted from the data collected. A single research question was sought to be answered through the results of the data analysis: How do positive leadership behaviors influence employee performance within the quick-service industry? Themes which emerged included leadership as action, influencing leadership behaviors, and leadership and employee performance. Quick-service leaders can use this inquiry as a guide in targeting how behaviors or actions influence their employee’s performance. Additionally, this inquiry could also be utilized as a guide to revamp employee handbooks when stating the company’s mission and what is expected from employees regarding their performance. Future research could include a quantitative methodology that would explore the cause and effect of the relationship between the leaders’ behaviors and how it influences their employee’s performance.
|Commitee:||Craven, Annette, Charles, Angela|
|Department:||School of Business, Technology and Health Administration|
|School Location:||United States -- Minnesota|
|Source:||DAI-A 82/9(E), Dissertation Abstracts International|
|Subjects:||Business administration, Management|
|Keywords:||Employee performance, Influence, Leadership behaviors, Quick-service industry|
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