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Dissertation/Thesis Abstract

Strategies to Prevent Fraudulent Acts in Retail Banking: A Qualitative Multiple Case Study
by Cleveland-Scruggs, Veda H., D.B.A., University of Phoenix, 2021, 117; 28316011
Abstract (Summary)

The purpose of this qualitative multiple case study is to explore ethics within the retail banking industry. With the recent onset of business fraud and banking scandals taking place, ethical decisions by bank branch managers have become an increasing priority in the decision-making process. Throughout this study, the strategies retail bank employees were equipped with to combat unethical decisions were reviewed. Research was conducted via interviews with seven (7) retail bank branch managers from seven different banks, one (1) in Nashville, Tennessee and six (6) in Huntsville, Alabama. Data was collected telephonically and recorded to better capture the true meaning of the answers. Data analysis involved an inductive examination of the data collected. Research resulted in five themes: moral development, life experiences, ethical leadership, training/procedures, and spirituality--all strategic components necessary to combat unethical decision-making. Findings suggest that ethical leadership is integral, along with strategies to assist employees in better understanding their roles and how to act when confronted with ethical decisions. This study is important for retail bank managers in their quest to promote ethical behavior as it will assist bank employees in understanding relevant challenges, while also providing a framework for bank managers in developing an approach to handle these challenges, which is paramount in shaping employee behavior.

Indexing (document details)
Advisor: Healy-Collier, Kathleen
Commitee: Carver, Rita, Sandberg, Debra S.
School: University of Phoenix
Department: School of Advanced Studies
School Location: United States -- Arizona
Source: DAI-A 82/8(E), Dissertation Abstracts International
Subjects: Ethics, Banking, Business administration
Keywords: Business Ethics, Business Fraud, Fraudulent Acts, Strategies
Publication Number: 28316011
ISBN: 9798582516071
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