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Dissertation/Thesis Abstract

University Administrators Views on the Outsourcing of Online Learning
by Silberman, Evan, Ed.D., New York University, 2020, 163; 28150041
Abstract (Summary)

This paper details the findings of a case study conducted at a 4-year private university in the United States. The study site was outsourcing online learning through university-industry partnerships with online program management providers (OPMs). The case study was conducted to reveal university administrators’ views on (a) working with OPMs to design, deliver, and implement online learning and (b) how online learning became an institutional practice. The study findings indicated that the university’s culture of innovation resulting from institutional support in the form of governances, grants, and services led to university administrators’ decision to outsource. The study findings also indicated that university administrators did not trust OPMs because the OPMs did not meet university administrators’ expectations. University administrators expected OPM staff to (a) have advanced degrees and experience working in higher education, (b) understand the academic discipline for the program they were supporting, and (c) understand higher education practices and policies. Lastly, the study findings revealed that decision-making is an essential process to promote trust and reduce conflicting expectations. Administrators of other institutions can reference these study findings when considering partnerships with OPMs.

Indexing (document details)
Advisor: Moja, Teboh
Commitee: Marcus, Ann, Bouwmeester, Maaike
School: New York University
Department: Administration, Leadership, and Technology
School Location: United States -- New York
Source: DAI-A 82/8(E), Dissertation Abstracts International
Subjects: Educational technology, Higher Education Administration
Keywords: Higher education, Online learning, Online program management provider, OPM, Outsourcing, Partnership
Publication Number: 28150041
ISBN: 9798569968985
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