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Dissertation/Thesis Abstract

Performance Management of Health Workers and Quality: A Study in Senegal
by Meyer, Aida Diop, D.B.A., Grand Canyon University, 2020, 196; 28315290
Abstract (Summary)

Management practices refer to working practices to improve workers effectiveness and improve performance and quality. Because of limited studies of healthcare management practices in developing countries led to this study. The purpose of this qualitative descriptive study is to explain management practices that influence health workers performance and quality of care within the Dakar-Senegal region and to gain an insight into the central research question of the study. The theory of performance was used to support this study. Two research questions were developed in this study: how healthcare workers describe management practices that affect healthcare worker performance in Senegal, and how do healthcare workers describe management practices that affect the quality of care in Senegal. This study focused on clinicians in various healthcare organizations. The protocol developed in this study included one-on-one interviews and focus groups. The repeated words or phrases from the data was used to categorize data into themes. The themes that emerged from the data are (a) willingness to better communicate and work as team in the workplace, (b)expanding the knowledge and training skills for a positive organization operational, (c) restoring and effective organization structure in promoting learning/growth, increase efficiency, quality, flexibility and performance, (d)productivity, and organizational commitment are based on the leadership, (e) transparency and leadership must be maintained for effectiveness, and (f) lack of trust tends in reducing workers’ capacity and creating discomfort. These themes clarify how management practices influence healthcare worker performance and quality.

Indexing (document details)
Advisor: Linski, Christopher
Commitee: Girdley, Angela, Brown, Andre
School: Grand Canyon University
Department: College of Doctoral Studies
School Location: United States -- Arizona
Source: DAI-A 82/7(E), Dissertation Abstracts International
Subjects: Management, Health care management, Business administration, African Studies, Labor relations, Public health
Keywords: Descriptive study, Developing countries, Health workers, Management practices, Quality of care, Senegal, West Africa
Publication Number: 28315290
ISBN: 9798569924301
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