Hope, as disposition, has received exhaustive attention in the interpersonal communication literature. However, hope is not only felt, but may also take a linguist form. Communicated messages with elements of hope coupled with an apology, or hopeful apologies, may be effective during relational maintenance post hurt-evoking interactions. The present study, guided by the forgiveness process model, investigated how hopeful apologies impact injured partners’ cognitive, emotional, and behavioral responses post hurt-inflicting events. Results from the study (N = 256) revealed that hopeful apologies generally yield more beneficial outcomes in comparison to apologies without added hope elements. Specifically, hopeful apologies seem to (1) play a major part in stage one (“impact”), (2) not have much influence in stage two (“definition”), and (3) play a minor role in stage three (“moving on”); ultimately, however, hopeful apologies do bring about more forgiveness overall than do less-hopeful apologies. These findings suggest that hopeful apologies may not be a cure-all for each stage of the forgiveness process but offering an apology with hope is seemingly the better course of action after relational violations.
|Advisor:||Young, Stacy L.|
|Commitee:||Abrams, Jessica, Russell, Jessica|
|School:||California State University, Long Beach|
|School Location:||United States -- California|
|Source:||MAI 82/6(E), Masters Abstracts International|
|Subjects:||Communication, Personality psychology, Individual & family studies, Behavioral psychology|
|Keywords:||Forgiveness process model, Hope communication, Hopeful apology, Hurt feelings, Relational betrayal, Romantic relationships|
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