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Dissertation/Thesis Abstract

When Saying "Sorry" Is Not Enough: The Role of Hopeful Apology in the Forgiveness Process Model
by Salehuddin, Abdullah Sayem, M.A., California State University, Long Beach, 2020, 74; 28028304
Abstract (Summary)

Hope, as disposition, has received exhaustive attention in the interpersonal communication literature. However, hope is not only felt, but may also take a linguist form. Communicated messages with elements of hope coupled with an apology, or hopeful apologies, may be effective during relational maintenance post hurt-evoking interactions. The present study, guided by the forgiveness process model, investigated how hopeful apologies impact injured partners’ cognitive, emotional, and behavioral responses post hurt-inflicting events. Results from the study (N = 256) revealed that hopeful apologies generally yield more beneficial outcomes in comparison to apologies without added hope elements. Specifically, hopeful apologies seem to (1) play a major part in stage one (“impact”), (2) not have much influence in stage two (“definition”), and (3) play a minor role in stage three (“moving on”); ultimately, however, hopeful apologies do bring about more forgiveness overall than do less-hopeful apologies. These findings suggest that hopeful apologies may not be a cure-all for each stage of the forgiveness process but offering an apology with hope is seemingly the better course of action after relational violations.

Indexing (document details)
Advisor: Young, Stacy L.
Commitee: Abrams, Jessica, Russell, Jessica
School: California State University, Long Beach
Department: Communication Studies
School Location: United States -- California
Source: MAI 82/6(E), Masters Abstracts International
Subjects: Communication, Personality psychology, Individual & family studies, Behavioral psychology
Keywords: Forgiveness process model, Hope communication, Hopeful apology, Hurt feelings, Relational betrayal, Romantic relationships
Publication Number: 28028304
ISBN: 9798698594932
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