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Dissertation/Thesis Abstract

Mutual Accountability and Its Impacts on Cross-Functional Teams
by Simms, Lori E., M.S., Pepperdine University, 2020, 63; 28259663
Abstract (Summary)

The intent of cross-functional teams is to bring together diverse individuals of relevant functional expertise from across an organization to solve problems rapidly and efficiently. The difficulty with cross-functional teams is in establishing and maintaining mutual accountability because individuals come with their respective individual accountabilities and the methods for which those accountabilities were established. This qualitative study explored mutual accountability, how it is established, and its impact on cross-functional teams. Nine individuals participated in semi-structured interviews to explore how mutual accountability is established, barriers to establishing and maintaining it, and the impact of its presence or lack thereof on the overall effectiveness of cross-functional teams. Four dominant themes emerged: clarity of expectations, management support, cultural norms, and the role of a team driver. The results showed that creating and upholding mutual accountability in cross-functional teams is challenging because it relies on multiple elements that are often interdependent of one another.

Indexing (document details)
Advisor: Feyerherm, Ann
Commitee: Rhodes, Kent
School: Pepperdine University
Department: Organizational Development
School Location: United States -- California
Source: MAI 82/6(E), Masters Abstracts International
Subjects: Organizational behavior, Business administration, Management, Labor relations
Keywords: Accountability, Cross-functional teams, Mutual accountability, Individual accountabilities, Cultural norms, Team driver
Publication Number: 28259663
ISBN: 9798698589082
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